Last updated: October 2026
These terms apply to purchases of consulting hours and FBA Pack support plans from Visigo Software Consulting Inc. ("Visigo", "we", "us"), and to the work we do under them. "You" means the business or organization making the purchase. By accepting these terms at checkout or completing a purchase, you agree to them.
Business customers
Our services are offered to businesses and organizations, not to individuals buying for personal, family or household purposes. Nothing in these terms limits any rights you have that, by law, can't be excluded or limited.
Prices, taxes and payment
- All prices are in US dollars and are shown on our pricing and support plan pages.
- Prices don't include taxes. We're registered for GST/HST and add it, or any other applicable sales tax, wherever the law requires.
- Payments are processed securely by Stripe. We never see or store your full card details.
- You'll receive a receipt by email from Stripe for each payment.
Consulting hours
- Consulting hours are prepaid and sold in blocks of at least one hour. Larger blocks are sold at a discounted hourly rate.
- Prepaid hours do not expire. They stay on your account until they're used.
- Time is tracked and deducted from your balance in 1-minute increments.
- Hours can be used for any service we offer, including development, SharePoint work, troubleshooting and support.
FBA Pack support plan
- The support plan runs for one year from the date of purchase and includes the services described on the support plan page, including up to 4 hours of support time.
- The plan can be used for anything we offer: direct support, troubleshooting, bug fixes and configuration help, through to small pieces of custom development (such as a custom login page) that fit within the plan's support time.
- Our 2–5 day estimate for priority bug fixes is a typical turnaround, not a guarantee. Some issues take longer.
- The plan renews automatically each year at the price in effect at the time of renewal, and your payment method is charged on the renewal date.
Cancelling a support plan
You can cancel the automatic renewal at any time:
- by emailing info@visigo.com, and we'll cancel it for you, or
- through the subscription link in your Stripe emails, where available.
Cancelling stops future renewals. Your plan stays active until the end of the current year you've paid for.
Refunds
Purchases are generally non-refundable. We may, at our discretion, offer a full or partial refund in exceptional circumstances.
If we agree to a partial refund on a discounted block of hours, the hours you've already used are re-priced at our standard rate of $350 per hour, and that amount is deducted before any refund is calculated. For example, if you buy 25 hours at the discounted rate and use 10, the 10 hours used are charged at $350 per hour, not at the discounted rate.
Ownership of work and your licence
- We own the code we write. Visigo keeps ownership of all code, scripts, templates, documentation and other materials we create while working for you ("Work Product").
- You get a licence to use it. Once the hours or plan the Work Product was created under have been paid for, you receive a perpetual, worldwide, non-exclusive, royalty-free licence to use, copy and modify that Work Product for your own business purposes. Other contractors working for you may modify it on your behalf. You may not sell, sublicense or distribute it to others as a product of its own.
- We can reuse what we build. Because we keep ownership and your licence is non-exclusive, we're free to reuse general-purpose code, techniques and know-how in other work. We'll never reuse your confidential information or data (see below).
- What's yours stays yours. You keep full ownership of your own content, data, systems, and anything you provide to us.
- Third-party and open-source components, including the SharePoint FBA Pack, are covered by their own licences, not by this one.
Confidentiality
We'll keep confidential any non-public information you share with us while working together, including your data, credentials, business information and system details. We'll use it only to provide our services to you, and we won't disclose it to anyone else unless you agree or the law requires it.
Your responsibilities
- You'll give us the access, information and co-operation we reasonably need to do the work.
- You're responsible for keeping current backups of your systems and data before and during our work.
- You're responsible for reviewing and testing any changes, fixes or code we provide before using them in production.
The SharePoint FBA Pack
The SharePoint FBA Pack itself is free, open-source software, distributed under the license in its GitHub repository. Buying hours or a support plan gets you our time and help. It doesn't change the license terms of the software.
Warranty
We'll provide our services with reasonable care and skill, consistent with generally accepted industry practice. Beyond that, and to the extent permitted by law, our services and Work Product are provided "as is". We don't warrant that they will be error-free, uninterrupted, or suitable for a particular purpose, and all other warranties and conditions, whether express or implied, are excluded.
Limitation of liability
To the extent permitted by law, we are not liable for any indirect, incidental or consequential loss, such as loss of data, profits, revenue or business, even if we were told it was possible. Our total liability for all claims relating to a purchase is limited to the amount you paid for that purchase.
Events beyond our control
We're not responsible for delays or failures caused by events beyond our reasonable control, such as outages of third-party services, internet or power failures, natural disasters, or illness.
General
- Entire agreement. These terms are the whole agreement between us for purchases of hours and support plans. A larger custom project may be covered by a separate written agreement, which takes priority for that project.
- Severability. If any part of these terms is found unenforceable, the rest still applies.
- No waiver. If we don't enforce a term right away, we can still enforce it later.
- Assignment. You may not transfer your purchase or these terms to someone else without our written consent.
Governing law and disputes
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Both of us agree to the exclusive jurisdiction of the courts of Ontario for any dispute about them.
Changes to these terms
We may update these terms from time to time. The version in effect when you make a purchase or a renewal is the one that applies to it.
Contact
Questions about a purchase? Email info@visigo.com or call 888-847-7844 (toll-free).